We try our best to send out your packages on time every day! That means all orders received before 2pm local time on a business day will be shipped out that same day! Otherwise, your order will be shipped the next business day. Please take care to fill out your full name at checkout, including first and last name to prevent any postal delays. Please note that sometimes during high-volume or sale periods, there may be some delay in having your order shipped out.
Once a package has left our store we have very little control over it. Please note that delivery times listed above are only estimations. Harlow St is not responsible for any delays caused by the carrier, especially during high-volume periods. Harlow St can never guarantee a delivery date.
If you are not home to accept your package, the carrier will assess whether it is safe to leave. If not, a calling card will be left in your letter box detailing the steps for arranging re-delivery or picking up your delivery at the local post office.
If you have not received your package within 7 business days of placing the order, email email@example.com with your Full Name and Order Number and we'll look into the matter immediately!
Harlow St is not liable for missing parcels due to errors on the customer or carrier's part.